WorkMade

If you notice suspicious activity on your WorkMade account or are unable to resolve a transaction dispute with a merchant, please follow these steps:

Open the WorkMade app and navigate to the Balance screen.

Tap "Activity" or start scrolling down.

Search for the transaction you'd like to dispute and tap on it.

You will now see all transaction details.

- Note: This is only possible for transactions you used your debit card for. We can't dispute a transaction that you created manually.

Double-check the information and make sure it's accurate.

You will now chat with a WorkMade Expert to start an investigation.

1. Open the WorkMade app and navigate to the Balance screen.
2. Tap "Activity" or start scrolling down.
3. Search for the transaction you'd like to dispute and tap on it.
4. You will now see all transaction details.
5. Tap "Dispute Transaction".
 - Note: This is only possible for transactions you used your debit card for. We can't dispute a transaction that you created manually.
6. Choose the reason for the dispute.
7. This will open a chat window.
8. Double-check the information and make sure it's accurate.
9. Tap "Send".
10. You will now chat with a WorkMade Expert to start an investigation.

-  You can’t dispute transactions after 60 days of occurrence.

- Transaction dispute investigations can take up to 90 days. Contacting the merchant directly with your claim will always be the fastest way to resolve your dispute. Please be sure to do so before submitting a transaction dispute.

-  In some instances, we will require proof that you attempted to resolve your claim with the merchant first before we can initiate an investigation.
   

- Time Limit ⏲️ 
 - You can’t dispute transactions after 60 days of occurrence.
- Investigation Duration 🔍 
 - Transaction dispute investigations can take up to 90 days. Contacting the merchant directly with your claim will always be the fastest way to resolve your dispute. Please be sure to do so before submitting a transaction dispute.
- Proof Requirement 📎 
 - In some instances, we will require proof that you attempted to resolve your claim with the merchant first before we can initiate an investigation.

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*WorkMade is a financial technology company, not a bank. Banking services are provided by Piermont Bank, Member FDIC. The WorkMade MasterCard® Debit Card is issued by Piermont Bank pursuant to a license from MasterCard Inc. and may be used everywhere MasterCard debit cards are accepted.

Important Notes